ESIC: Intimation of Claim Status to Insured Persons through SMS
The ESIC (Employees’ State Insurance Corporation) has issued a circular, F. No. N-16016/1/2023-BFT-II, dated 08-09-2026, issued by Deputy Director (Benefit) Chandan Prabhakar at ESIC Headquarters, addressed to Regional/Sub-Regional Directors and Joint/Deputy Directors across ESIC offices.
Effective from 1 October 2026
An SMS facility for Insured Persons has been incorporated in the system to facilitate timely communication regarding the status of their claims. Under this facility, SMS is being automatically sent to the concerned IPs at various stages of claim processing, including submission, rejection and approval of claims.
The facility is intended to enhance transparency and improve communication with the beneficiaries by keeping IPs informed about the progress and status of their claims without requiring them to make visits to the Branch. This initiative will also enable IPs to receive timely information regarding the disposal of their claims.
Key takeaways
- ESIC has built an SMS facility into its system to keep Insured Persons (IPs) updated on their claim status.
- SMS alerts are triggered automatically at key stages of claim processing — submission, rejection, and approval.
- Purpose: improve transparency and communication with beneficiaries, so IPs don’t need to visit the branch office to check status, and get timely updates on claim disposal.
Action required
Please find attached the official notification pdf
